Shipping Policy

At Nyra Helpers, we strive to provide timely and efficient shipping for all of our customers. Please review our shipping policy to understand how we handle the delivery of your order.

1. Order Processing Time

• Once your order is placed, it will be processed and shipped within 2-3 business days. Orders are processed Monday through Friday, excluding public holidays.
• After processing, you will receive an email confirming your order and shipment details.

2. Shipping Method and Delivery Time

• Nyra Helpers offers Cash on Delivery (COD) as the only payment method, and the delivery of your order will be handled by a third-party delivery service.
• Delivery times vary depending on your location:
  • Within major cities: Typically delivered within 3-5 business days from the shipping date.
  • Outlying or remote areas: Delivery may take 5-7 business days or more, depending on location.

Please note that delivery times are estimates and may be affected by factors such as weather, holidays, or logistical issues beyond our control.

3. Shipping Fees

• We offer free shipping on all orders within our serviceable delivery areas.
• No additional shipping fees will be applied at checkout.

4. Delivery and COD Process

• Since we only accept Cash on Delivery (COD) as a payment method, payment will be collected at the time of delivery.
• Please ensure that the cash amount is ready for payment upon receiving the order. Our delivery agents will collect the total amount of your order at the time of delivery.
• We recommend that you provide accurate and complete delivery information to ensure the smooth delivery of your order.

5. Tracking Your Order

• Once your order is shipped, you will receive a tracking number (if available) via email or SMS. You can use this tracking number to check the status of your delivery.
• If you do not receive tracking information or have any questions about your shipment, feel free to contact our customer support team.

6. Shipping Limitations

• We are not responsible for delays caused by the delivery service or other third parties once the package has been handed over for delivery.

7. Address Accuracy

• It is your responsibility to ensure that the shipping address provided is correct and complete. Any discrepancies or issues with the delivery address may result in delays or additional charges for reshipment.

8. Shipping Issues

• If your order is delayed, lost, or damaged during transit, please contact us immediately so we can assist in resolving the issue.
• We will work with the delivery service to track your package and find a solution as quickly as possible.

9. Customer Support

For any questions regarding shipping or delivery, please reach out to us: [email protected]